
So, on Saturday, I turned on the desktop computer we have owned for over a year to get a lovely message from Microsoft, telling me my "evaluation" version of Vista was about to expire. I was confused at first, and thought I had not seen it correctly, because the message box disappeared before I could look at it further.
The next day, I turned on the desktop, and got the same message. Only this time, it lasted long enough for me to absorb it and understand it. I googled it and found that other people were having similar issues. When we bought the computer, it was to have included the real version of Vista, not some evaluation version. I talked to a computer tech at Staples, and he told me evaluation versions are what stores sometimes install on floor models and that if I had one, it was the store's responsibility to fix the mistake. It just so happens that we bought a floor model, so it made sense to me. So I called the store where we bought it (which was not Staples, by the way), and the manager on duty was, quite frankly, a jerk. He basically told me too bad, they wouldn't help me. Boy was I mad. I figured I was going to be out $200 to upgrade to a real version of Vista. But then I discovered that evaluation versions cannot be upgraded since they were never properly activated. BAH! Here I was, with an operating system that was about to die on me, and there didn't appear to be a darn thing I could do about it.
So on Monday, I called both Microsoft and the store where I bought the computer (again). Microsoft was no help and told me I needed to take it up with the store. The store insisted it had to be HP, the manufacturer, who installed the bogus software. However, the manager on duty Monday (who was not the same guy from the weekend), said if I brought it in, he'd look at it for free. He also said if it was their screw up, they'd fix it for free.
I was just about to pack up the tower when I got a new message from my OS, reminding me it was about to expire. But this time, it said "pre-release version" rather than evaluation version. So I googled that phrase. And guess what? It was a screw up Microsoft made on their service pack 2 for Vista that was causing the glitch for thousands of users. I came across a tech site that explained how to fix it. Now, I am not a computer genius by any stretch of the imagination. But when faced with doing it myself or letting my computer go kaput, guess which route I took? Four hours later (yes, it indeed took that long to remove the old SP2 and install a correct version without the glitch), the computer was working and the warning messages disappeared! Thank you, thank you, thank you to the tech website and the great folks on there who recognized this problem for what it was and helped people fix it for free. And shame on Microsoft for not owning up to their faulty software. They really should have recognized the issue when I talked to them. Instead, they chose to put it off on everyone else. And a hearty apology to the store where we bought it for thinking they had done something wrong.
Aside from fixing my problem (yay me!), there was an added benefit to this little adventure. I now am not afraid to do things to the computer if need be, which is definitely a step up for me. Go me! :)